SMS Consent Process
Business: AR Resurfacing
Program Name: AR Resurfacing Tech Support Alerts
Purpose: This page explains how AR Resurfacing collects consent from technicians and authorized staff members who choose to receive SMS messages related to support tickets, issue acknowledgements, requests for more information, status updates, and completion notices.
How consent is collected
Consent is collected through a verbal opt-in process during onboarding, supervisor enrollment, or a phone call with office administration.
Before a mobile number is enrolled, the recipient is told:
that AR Resurfacing will send text messages about operational support tickets and work-related issue updates,
that message frequency may vary based on support activity,
that message and data rates may apply,
that replying HELP provides assistance information, and replying STOP ends SMS messages,
and that SMS enrollment is optional and updates can also be provided by phone call or email when available.
Verbal opt-in script
"AR Resurfacing can send you text messages about support tickets and work-related issue updates, including ticket confirmations, follow-ups, requests for more information, and completion notices. Message frequency varies based on support activity. Message and data rates may apply. Reply HELP for help and STOP to opt out at any time. Text enrollment is optional and you can still receive updates by phone or email if you do not want texts. Do you agree to receive these SMS messages from AR Resurfacing at this mobile number?"
Enrollment recordkeeping
When a recipient says yes, AR Resurfacing records the following in its internal consent log or personnel record:
recipient full name,
mobile number,
date and time consent was obtained,
staff member who collected consent,
the opt-in method (
verbal),and the version of the verbal script used.
Confirmation message after enrollment
Sample confirmation SMS:
AR Resurfacing: You’re enrolled in AR Resurfacing Tech Support Alerts for ticket confirmations and issue updates. Msg freq varies. Msg & data rates may apply. Reply HELP for help or STOP to cancel.
Message examples sent under this consent
AR Resurfacing: Your support ticket has been received. Ticket #{{ticket_number}}. We’ll send updates by text. Reply HELP for help or STOP to cancel.
AR Resurfacing: Ticket #{{ticket_number}} needs more info. Please reply with photos or details when available. Reply STOP to opt out.
AR Resurfacing: Ticket #{{ticket_number}} has been marked complete. Reply HELP for help or STOP to cancel.
Support alternatives
Recipients who do not want text messages may receive updates by phone call or email instead.